Our Custom Build Process

With our most important goal being your lasting satisfaction, we go to great lengths to ensure that everything you need is taken care of.

Staying by your side throughout the homebuilding process, we are always ready to answer your questions and guide you in your important decisions. Our continuing legacy is to create a home as individual as you are—and that extends beyond the day you move into your new home. Throughout the years, if you would like updates made to your American Heritage home, our team is available for your remodeling projects big and small. We love continuing to improve on our homes as your lifestyle needs continue to develop!

As part of our quality-centered approach to customer care, we work within a system designed to make your home buying experience pleasant and hassle-free:

(1) Interior Design Selections

Within 30 days of contract, you’ll visit with our team to personalize your new home with professionally coordinated color schemes, designer kitchens & baths, flooring, lighting, fixtures, built-ins, decks, patios, and a delightful array of finishing touches. You’ll also select security, home entertainment, and other lifestyle options.

(2) Pre-Construction Meeting

You’ll meet your construction team to review every major step of construction, floor plans & site plans, and selected options. You will also be introduced to our construction updates and learn what to expect in the upcoming months as your home is built.

(3) Pre-Drywall Orientation

At this point, you’ll tour your new home and observe it after the mechanical stage. You will be able to see the quality behind the walls and confirm options, selections, and the location of doors, windows, and closets, as well as structured wiring, electrical, plumbing, and HVAC systems.

(4) Homeowner Orientation

Prior to closing, you will have the opportunity to walk your new home with our team. You’ll review all the features of your new home, learn about maintenance and our warranty program, and confirm that we have delivered your new home with all selections correctly installed.

(5) Passing the Keys

Passing the Keys will occur on the day of your settlement when you take full ownership of your new home!

(6) 90-Day Checkup

At your 90-Day Checkup, we will perform an additional walkthrough with you to address any warrantable items that need attention.

(7) 11-Month Checkup

Your 11-month checkup is another opportunity to address any items that need attention.